Terms and conditions of sale

These terms govern the sale of goods through this website. Please read them before you order. Ordering means you accept them.

1. Who we are

This shop is operated by RiseWell.

• Trading name: RiseWell
• Business owner: Azemuldin Hussain, trading as RiseWell. RiseWell is a sole trader, not a limited company, so it has no company registration number and no registered office.
• Postal address: Available on request by email. A trading address is published here before the shop opens for orders.
• VAT registration number: None. RiseWell is not registered for VAT, so no VAT is charged on any order and no VAT is shown at checkout.
• Contact email address: risewell.men@gmail.com

Ways to reach us are on our contact page.

2. These terms

These are the terms on which we sell goods to you as a consumer. They apply to every order placed through this website. If you are buying as a business, some of the protections described here, the cancellation right in particular, do not apply to you, and different terms will be needed.

Nothing in these terms reduces your legal rights. Where a term conflicts with the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the law wins.

3. How a contract is formed

1. You place an order at checkout. That is an offer to buy, not a contract.
2. We send an order acknowledgement by email. This confirms we have received the order. It is not acceptance.
3. A contract exists only when we send a dispatch confirmation email. Until then there is no contract and either of us can walk away.

We may decline an order: because an item is out of stock, because a price or description was wrong, because we cannot verify the delivery address, or because we cannot lawfully supply the product to your location. If we decline after you have paid, we refund you in full and we tell you why.

The contract is in English. We keep a record of your order; you can also see it in your account, and it is in your confirmation emails.

4. Prices and VAT

• Prices are in pounds sterling and are shown inclusive of VAT where VAT applies.
• Delivery is charged separately where it applies. The delivery cost, and the total you will pay, are shown before you are asked to pay, never revealed at the last step. Our delivery page sets out the rates.
• There are no compulsory fees beyond the item price and the delivery charge shown. We do not add booking fees, handling fees or card surcharges.
• RiseWell is not registered for VAT. Register and revisit this page if turnover approaches the VAT threshold.

We try hard to price correctly, but mistakes happen. If a price is obviously wrong and the mistake could reasonably have been recognised as a mistake, we do not have to supply at that price. We will contact you, and you can confirm at the correct price or cancel for a full refund.

5. Payment

Payment is taken at the point of order. Accepted payment methods are shown at checkout.

Card details are handled by our payment provider, not by us. We never see or store your full card number.

6. Delivery

Delivery costs, dispatch times and delivery windows are on the delivery page, and they form part of these terms.

Unless we have agreed something else with you, we will deliver within 30 days of the contract being formed. If we miss a delivery date that you told us was essential, or if we then miss a further reasonable deadline you set, you can treat the contract as at an end and get a full refund.

Goods become your responsibility when they are delivered to the address you gave us. They become your property once we have received payment in full.

7. Cancellation, returns and refunds

You have a 14-day right to cancel most online orders, and separate rights if goods are faulty. Both are set out in full, with the form you need, on our returns, refunds and cancellation page. That page forms part of these terms.

In short: you have 14 days from receiving the goods to tell us you are cancelling, and 14 days after that to send them back. Some goods sealed for health protection or hygiene reasons cannot be returned once the seal is broken. Read the returns page for details.

8. Faulty, damaged or misdescribed goods

Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If they are not, you can reject them within 30 days of delivery for a full refund. After 30 days you can ask for a repair or replacement, and if that fails you can claim a refund. The returns page explains how to make a claim, and we pay the return postage on faulty goods.

9. Our liability to you

We do not exclude or limit our liability where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud, for breach of the statutory rights described above, and under the Consumer Protection Act 1987.

Subject to that, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable. We do not supply goods for business use, and we have no liability to you for loss of profit, loss of business or business interruption.

10. Events outside our control

If something outside our reasonable control delays or prevents delivery, we will tell you as soon as we can and do what we reasonably can to reduce the delay. You can cancel and get a full refund for anything you have paid for and not received.

11. Complaints

If something has gone wrong, tell us. Our complaints page explains how to raise it, what we do with it, and how to escalate if you are not satisfied.

12. Your personal data

We use your details to take payment, deliver your order, and handle returns and enquiries. What we collect and how long we keep it is set out in our privacy policy. Cookies are covered separately in the cookie policy.

Marketing email is separate from your order. We only send it if you ask for it, with its own tick box, never bundled into accepting these terms.

13. Changes to these terms

We may change these terms. The version that applies to your order is the version published when you placed it, and we will keep dated copies so that can be established.

14. Transfer, severance and third parties

You may not transfer your rights under this contract without our written agreement. We may transfer ours, and if we do we will tell you and your rights will not be affected. If a court finds part of these terms unlawful, the rest continues to apply. This contract is between you and us; nobody else can enforce it.

15. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you can also bring proceedings in your own courts.

Last updated: 25 August 2026